{"id":7011,"date":"2025-10-01T09:00:34","date_gmt":"2025-10-01T09:00:34","guid":{"rendered":"https:\/\/gm-techlinkspanish.com\/?p=7011"},"modified":"2025-11-26T15:08:59","modified_gmt":"2025-11-26T15:08:59","slug":"buscar-soluciones-de-tac-en-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlinkspanish.com\/?p=7011","title":{"rendered":"Buscar soluciones de TAC en CX Connect"},"content":{"rendered":"<p style=\"font-weight: 400;\">Las soluciones del TAC ahora est\u00e1n disponibles en el centro de conocimiento de CX Connect. Aqu\u00ed le explicamos c\u00f3mo acceder y buscar en la base de datos de soluciones.<\/p>\n<p style=\"font-weight: 400;\"><strong>Acceso a Soluciones de TAC<\/strong><\/p>\n<ol>\n<li>Para tener acceso a las soluciones del concesionario, navegue a la pesta\u00f1a <strong>Centro de conocimiento<\/strong> en la barra de navegaci\u00f3n. (Fig. 10)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20442\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F10-Res-1.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 10<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>En el <strong>Centro de conocimiento<\/strong>, seleccione <strong>Servicio del concesionario<\/strong> (Fig. 11)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20443\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F11-Res-2.png\" alt=\"\" width=\"879\" height=\"571\" \/><strong>Fig. 11<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>En la p\u00e1gina <strong>Servicio de concesionario<\/strong>, seleccione el men\u00fa desplegable bajo <strong>Conocimiento<\/strong> y seleccione <strong>Servicio de concesionario<\/strong> o <strong>Soluciones de TAC<\/strong>. (Fig. 12)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20444\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F12-Res-3.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 12<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Nota:<\/strong> Puede buscar soluciones en la vista de lista de <strong>Servicio de concesionario<\/strong> o <strong>Soluciones de TAC<\/strong>.<\/p>\n<ol start=\"4\">\n<li>Ahora puede buscar soluciones en la barra de <strong>B\u00fasqueda<\/strong>(Fig. 13)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20445\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F13-Res-4.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 13<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">Las soluciones usan palabras clave para ayudar a localizar los art\u00edculos adecuados r\u00e1pidamente. Busque lo siguiente para ayudar a refinar los resultados:<\/p>\n<ul>\n<li>A\u00f1o<\/li>\n<li>Fabricante<\/li>\n<li>Modelo<\/li>\n<li>S\u00edntoma o problema<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>M\u00e1s informaci\u00f3n<\/strong><\/p>\n<p style=\"font-weight: 400;\">Para mayor ayuda con el uso de CX Connect, consulte la ayuda de trabajo <a href=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/CX-Connect-Case-Creation-Help-Tips-2.0.pdf\"><strong>Ayuda de Creaci\u00f3n de caso CX Connect<\/strong><\/a>. Incluye instrucciones paso a paso para crear un caso, incluyendo ingresar informaci\u00f3n del veh\u00edculo, completar las instrucciones del concesionario y llenar los campos de evaluaci\u00f3n, as\u00ed como consejos para adjuntar archivos y otra informaci\u00f3n.<\/p>\n<p style=\"font-weight: 400;\"><em>&#8211; Gracias a John Sauer<\/em><\/p>\n<p style=\"font-weight: 400;\">\n","protected":false},"excerpt":{"rendered":"<p>Las soluciones del TAC ahora est\u00e1n disponibles en el centro de conocimiento de CX Connect. Aqu\u00ed le explicamos c\u00f3mo acceder y buscar en la base de datos de soluciones. Acceso [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84],"tags":[],"class_list":["post-7011","post","type-post","status-publish","format-standard","hentry","category-2025-october"],"_links":{"self":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts\/7011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7011"}],"version-history":[{"count":2,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts\/7011\/revisions"}],"predecessor-version":[{"id":7013,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts\/7011\/revisions\/7013"}],"wp:attachment":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7011"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7011"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}