{"id":6934,"date":"2025-08-01T05:00:05","date_gmt":"2025-08-01T05:00:05","guid":{"rendered":"https:\/\/gm-techlinkspanish.com\/?p=6934"},"modified":"2025-10-28T21:05:45","modified_gmt":"2025-10-28T21:05:45","slug":"consejos-de-creacion-de-caso-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlinkspanish.com\/?p=6934","title":{"rendered":"Consejos de creaci\u00f3n de caso CX Connect"},"content":{"rendered":"<p style=\"font-weight: 400;\">La nueva plataforma CX Connect (s\u00f3lo EUA), el sistema de administraci\u00f3n de casos del concesionario que reemplaza el Autoservicio del concesionario (DSS) y el\u202fEscritorio de atenci\u00f3n de asesor, cambia la forma en que los t\u00e9cnicos administran todos los tipos de casos en el Centro de Asistencia T\u00e9cnica (TAC) y el Centro de Atenci\u00f3n al Cliente Techline (TCSC). (Fig. 14)<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20298\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/F14-CX-Tips-2-v2.jpg\" alt=\"\" width=\"740\" height=\"480\" \/><\/strong><strong>Fig. 14<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">CX Connect se puede iniciar a trav\u00e9s del centro de aplicaciones en Global Connect. (Fig. 15)<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20297\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/F15-CX-Tips-1-v2.png\" alt=\"\" width=\"740\" height=\"480\" \/><\/strong><strong>Fig. 15<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Creaci\u00f3n de caso<\/strong><\/p>\n<p style=\"font-weight: 400;\">Para ayudar a los t\u00e9cnicos a crear un caso en el nuevo sistema, se ha publicado una ayuda de trabajo Ayuda para la creaci\u00f3n de casos de CX Connect. Esta ayuda incluye instrucciones paso a paso para crear un caso, incluyendo la introducci\u00f3n de la informaci\u00f3n del veh\u00edculo, la realizaci\u00f3n de las instrucciones del concesionario y el llenado de los campos de evaluaci\u00f3n.<\/p>\n<p style=\"font-weight: 400;\"><strong>CONSEJO: <\/strong>\u00a0Aseg\u00farese de revisar las instrucciones del concesionario en la parte superior de la p\u00e1gina de creaci\u00f3n de caso para asegurar que todos los campos requeridos se completen antes de enviar un caso.<\/p>\n<p style=\"font-weight: 400;\"><strong>Ayuda de CX Connect<\/strong><\/p>\n<p style=\"font-weight: 400;\">Un breve curso de capacitaci\u00f3n en l\u00ednea est\u00e1 disponible sobre c\u00f3mo abrir un nuevo caso TAC usando el CX Connect. Busque el V\u00eddeo sobre el Curso por demanda CX-WBT332-V en el Centro de Aprendizaje.<\/p>\n<p style=\"font-weight: 400;\"><em>&#8211; Gracias a John Sauer<\/em><\/p>\n<p style=\"font-weight: 400;\">\n","protected":false},"excerpt":{"rendered":"<p>La nueva plataforma CX Connect (s\u00f3lo EUA), el sistema de administraci\u00f3n de casos del concesionario que reemplaza el Autoservicio del concesionario (DSS) y el\u202fEscritorio de atenci\u00f3n de asesor, cambia la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[82],"tags":[],"class_list":["post-6934","post","type-post","status-publish","format-standard","hentry","category-2025-august"],"_links":{"self":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts\/6934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6934"}],"version-history":[{"count":2,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts\/6934\/revisions"}],"predecessor-version":[{"id":6936,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=\/wp\/v2\/posts\/6934\/revisions\/6936"}],"wp:attachment":[{"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlinkspanish.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}